Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging & with the bracelet or strap in the size & condition it arrived. Do not remove or add links to the strap as return will be refused. You’ll also need the receipt or proof of purchase. If the item is returned in a condition that does not match our records a return may be refused or a restocking fee of 10% or more will be charged.

To start a return, you can contact us at info@tudorsrus.com. Please note that returns will need to be sent to the following address: 22 Bowyers Rd, Dunmow, Essex, CM62GE with the appropriate postage & insurance provided & paid for by the purchaser. Once you have shipped your return you must inform us of the tracking information provided.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@tudorsrus.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tudorsrus.com